During the annual American Truck Dealers Conference, Hino Trucks reached a new milestone by signing its 200th dealer point in the U.S. Continued high demand for the industry’s medium-duty truck lineup, an expanded product offering with the addition of its new class 5 cab-over, and a growing population of units in operation has driven the need for the dealer network growth.
“Our plan for 2013 is to add dealer points in at least 12 priority markets and to continue to grow our dealer network in order to service our customer base and maintain our high level of customer service,” says Debbie Morello, manager, Dealer Operations for Hino Trucks. “These additions will provide us dealer points strategically placed across the United States, in areas of high volume medium-duty truck population, as well as the ability to service our growing customer base in the smaller markets.
“As one of America’s growing medium-duty truck companies, and with the addition of the new COE diesel and diesel-electric product line, our dealer network is armed with a product lineup that offers a low total cost of ownership, high-quality fuel economy, and environmentally friendly and unmatched reliability.”
Hino dealers are committed to achieving excellence in customer service and are the cornerstone of Hino’s award-recognized customer satisfaction. Hino Trucks was recently ranked “Highest in Customer Satisfaction Among Conventional Medium Duty Trucks” by J.D. Power and Associates in the Medium-Duty Truck Customer Satisfaction Study for a third consecutive year. The study measures overall satisfaction with both the product and services received from an authorized truck dealer. Six factors comprise the service index: service facility, service quality, service advisor, service initiation, service delivery, and service price.
Hino Trucks, a Toyota Group Company, assembles, sells, and services an environmentally friendly lineup of Class 5-7 commercial trucks in the United States. In 2012, Hino introduced its Class 5 cab-over diesel-electric trucks making diesel-electric hybrids a viable option in the U.S. commercial truck industry. For more information, visit www.hino.com.